Write to ceo at hotel about the disfatisfsction of the hotel I stayed in. Hotel staying that it is smoke free but cigarette smoke and marijana smoke lingering room in hallways and in my room. Also
Note that im sending attached video and pics of room 346 saftey in bathroom curtain rod lose wrapped with blue tap and deep scratches and holes in walls. Note that they need resolve the matter because this could lead to liability on them. Someone getting sick or hurt. Do to non refundable policy I could not afford to go elsewhere. I request a full refund due to ___________. In close this Letter being honest and positive
Dear CEO of [Hotel],
I am writing to express my deep dissatisfaction with my recent stay at your hotel. Despite the fact that your hotel is advertised as being smoke-free, there was a pervasive smell of cigarette smoke and marijuana smoke lingering in both the hallways and in my room. This not only violated your own policies, but also made my stay extremely unpleasant.
Furthermore, I have attached a video and pictures of the numerous safety hazards I encountered in my room, particularly in room 346. The bathroom curtain rod was loose and wrapped with blue tape, and there were deep scratches and holes in the walls. These issues are not only unsightly, but also pose a serious risk to the safety of your guests. If someone were to get sick or injured as a result of these conditions, it could lead to significant liability for your hotel.
Due to your non-refundable policy, I was unable to afford to go elsewhere for the duration of my stay. Therefore, I am requesting a full refund as compensation for the numerous issues I encountered during my stay. The lack of adherence to your own policies and the presence of safety hazards in the room are not acceptable and warrant a full refund.
I believe that it is important to be honest and transparent in providing feedback, and I hope that you will take this opportunity to address these issues promptly to prevent any further incidents in the future. I trust that you will take my concerns seriously and take appropriate action to ensure the safety and satisfaction of your guests.
Thank you for your attention to this matter.
Sincerely,
[Your Name]