You have been hired as a tech support specialist for a new company. On your first day, you have three customers calling in needing support. How would you handle each customer’s situation? Jamal’s computer is able to connect to the Wi-Fi signal , but there is no Internet access. Which device do you think might be causing the problem and why?
When handling Jamal's situation, I would first try to troubleshoot the issue by walking him through some basic steps, such as restarting his computer, resetting the Wi-Fi router, or checking for any network settings that may need to be adjusted.
If those steps do not resolve the issue, I would then ask Jamal to check if other devices connected to the same Wi-Fi network are also experiencing the same problem. If other devices are able to access the internet, then the issue may be specific to Jamal's computer.
In this case, I would suspect that the problem could be related to the network adapter on Jamal's computer. It could be a driver issue, a hardware malfunction, or a configuration problem. I would guide Jamal through checking the network adapter settings, updating the driver, or performing any necessary troubleshooting steps to fix the issue.
Overall, I would handle Jamal's situation with patience, listening to his concerns, and providing clear instructions and support to help him get back online.