Describe the general problem:
How do we effectively deliver small food items in this era of heavy traffic and expensive fuel and high costs?
Discover
The ‘discover’ section is about further understanding the various aspects of the problem. During this period, we investigate the problem in various ways. This may consist of:
- Internet Research
- Interviews
- Brainstorming
- Mind Maps
- Surveys
- Questionnaires
- Meetings
Document your investigation into the problem below:
During our investigation, we conducted internet research to understand the current challenges and solutions in delivering small food items. We found that heavy traffic and expensive fuel are major concerns for food delivery services, as they increase the cost of delivery and can result in delays.
Interviews were conducted with food delivery service providers to gather insights on their experiences and strategies for effectively delivering small food items. Some common challenges identified include finding efficient routes to avoid traffic congestion, managing delivery personnel and their schedules, and ensuring the quality and freshness of the food during transportation.
Brainstorming sessions were held to generate potential solutions to address the problem. Ideas included using alternative modes of transportation such as bicycles or electric scooters to navigate through traffic more easily and reduce fuel costs. Another suggestion was to collaborate with local businesses to establish pick-up points, reducing the need for individual deliveries.
Mind maps were created to visually organize the different aspects and factors influencing effective food delivery. This helped us understand the interconnectedness of various elements such as delivery time, distance, traffic patterns, and customer satisfaction.
Surveys and questionnaires were distributed to customers to gather their perspectives and preferences regarding food delivery services. This provided valuable insights into their expectations, such as timely deliveries, accurate order fulfillment, and convenient tracking options.
Meetings were held with logistics experts and food industry professionals to discuss potential solutions and learn from their experiences. These discussions highlighted the importance of optimizing delivery routes, adopting technology-driven solutions for efficient order management, and exploring partnerships with third-party delivery platforms.
Overall, our investigation into the problem of effectively delivering small food items in the current era of heavy traffic and expensive fuel has provided valuable insights and potential solutions.