Switchboard operator or receptionist who receives the call. This person tries to redirect the call but the recipient is not available. Take a message
Switchboard Operator: Good morning, thank you for calling. How may I assist you today?
Caller: Hi, I'm trying to reach John Smith in the accounting department.
Switchboard Operator: I apologize, but it seems that John Smith is not available at the moment. May I take a message for him?
Caller: Oh, sure. Could you tell him that Sarah from the sales department called? I just wanted to discuss the upcoming client meeting.
Switchboard Operator: Certainly, Sarah from sales regarding the client meeting. I'll make sure John receives the message. Can I ask for your contact information?
Caller: Of course. My name is Sarah Johnson, and my phone number is 555-1234.
Switchboard Operator: Thank you, Sarah. I have your name and number. Is there anything else I should mention in the message?
Caller: No, that should be it. Please ask John to give me a call back when he gets a chance.
Switchboard Operator: I will convey that. Thanks for your call, Sarah. I'll make sure John receives your message as soon as possible. Have a great day!
Caller: Thank you, you too. Goodbye!
Switchboard Operator: Goodbye!