Answer ALL questions. Each question carries ONE (1) mark
Choose the best alternative that answers the question
1.The Scope of a display advertisement should include, but not be limited to the following except:
___________.
A. Career prospects
B. Interviewers
C. Possibilities of relocation
D. Method of application
2.In business which criteria of evaluating style reflects the writer’s attitude, manner, mood, and
moral outlook in writing?
A. Content criteria
B. Personality criteria
C. Tonal Criteria
D. Attitude criteria
3.All are examples of graphic devices except for ___________.
A. Pie Chart
B. Flow chart
C. Line graph
D. Bar graph
4.________ allows for more than one slide to be displayed at the same time with images faded into
subsequent images to create the illusion of a moving presentation.
A. Tape-slide projector
B. Interactive computer systems
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July-December BBC 611 Business Communication
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C. Multiple projector system
D. Video tape systems
5.Which one of the following is the correct procedure for handling complaints?
A. [Receive complaint], define nature of complaint, separate facts from opinions, analyse
and evaluate facts, make a decision, apply the answer, [follow-up to see if resolved]
B. [Receive complaint], define nature of complaint, separate facts from opinions, make a
decision, apply the answer, analyse and evaluate facts [follow-up to see if resolved]
C. [Receive complaint], define nature of complaint, separate facts from opinions, analyse
and evaluate facts, apply the answer, make a decision [follow-up to see if resolved]
D. [Receive complaint], separate facts from opinions, define nature of complaint, analyse
and evaluate facts, make a decision, apply the answer, [follow-up to see if resolved]
6.The following graphic communication indicates levels of authority and responsibility except for
___________.
A. Organizational Charts
B. Pictogram
C. Organogram
D. Hierarchical Chart
7.Presiding over meetings and controlling over proceedings is a responsibility of a which officer?
A. Secretary
B. Board member
C. Treasurer
D. Chairperson
8.The constitution usually covers the following matters except for:
A. Frequency of meetings
B. Powers of the committee
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July-December BBC 611 Business Communication
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C. The purpose of the election
D. The procedure at meetings
9.Which method of voting is adopted where a member’s voting rights depend on their financial
positions or other interest in the body
A. Polling
B. Ballot
C. Voice
D. Show of hands
10.According to Tuckman’s model, which one of the following is not an example of the stages of
development?
A. Adjourning
B. Aiming
C. Forming
D. Performing
11.What need in Maslow’s hierarchy of needs is described by the statement, “Some people feel
insecure unless they are dating or married’’.
A. Physiological needs
B. Esteem needs
C. Self-actualisation needs
D. Social needs
12.In Advertising Rogers’s Innovation Adoption model has the following elements, ___________.
A. Awareness, knowledge, liking, preference, conviction, purchase
DIPLOMA Special Structured Timed Assignment
July-December BBC 611 Business Communication
©BOU 2023 Page 5 of 10
B. Attention, interest, desire, action
C. Awareness, interest, evaluation, trial, adoption.
D. None of these
13.Which of the following is not a type of questions usually used during an interview?
A. Reflective questions
B. Specific questions
C. Hypothesis questions
D. Leading questions
14.“I think telecommunication industry is rather more turbulent. ‘Do you believe that
telecommunication industry is more turbulent? This statement describes which type of interview
question?
A. Closed question
B. Open ended question
C. Reflective question
D. Identified hand gestures
15. All of the following are examples of audio-visual aids except___________.
A. Black or whiteboard
B. Flip chart
C. Overhead projector
D. Speech introduction
1. B. Interviewers
2. C. Tonal criteria
3. B. Flow chart
4. C. Multiple projector system
5. A. [Receive complaint], define nature of complaint, separate facts from opinions, analyse and evaluate facts, make a decision, apply the answer, [follow-up to see if resolved]
6. B. Pictogram
7. D. Chairperson
8. C. The purpose of the election
9. A. Polling
10. B. Aiming
11. D. Social needs
12. C. Awareness, interest, evaluation, trial, adoption.
13. C. Hypothesis questions
14. A. Closed question
15. D. Speech introduction