While patrolling on Commercial Blvd., an industrial park area Sgt. Smith asks you to pull over and talk to a person he recognizes as a recently reported 16-year-old runaway. The individual is visibly distraught and is not willing to share any information. As a police officer you know that the easiest option is to immediately take custody and deliver the individual to the Juvenile Detention Center and let them deal with it. However, you understand that people are your priority.
*What skills would you use to try and build rapport and get the person help without having to use force? Describe some of the things that you would say to show you want to help.
Building rapport and gaining the trust of the individual is crucial in this situation. Some skills that can be used to build rapport and get the person help without using force include active listening, empathy, non-judgmental approach, and effective communication. Here are some things that could be said to show that help is being offered:
1. Approach the individual calmly and respectfully: "Hey there, I'm Officer [Your Name]. I noticed you seem upset. Can we talk for a moment, maybe find a way to help?"
2. Use active listening to show understanding: "I can see that you're going through a tough time. I want you to know that I'm here to help, and I'm willing to listen if you'd like to talk about what's going on."
3. Show empathy and understanding: "I understand that you may not want to share right now, but I want you to know that people care about your well-being. Is there anything I can do to make you feel more comfortable?"
4. Assure confidentiality: "I want you to know that our conversation is private and anything you share with me will remain confidential unless I believe your safety is at risk. My main priority is your safety and well-being."
5. Display patience and perseverance: "I understand you may not trust me right away, but I genuinely want to help you get through this difficult time. Is there anything I can do to make you feel more comfortable opening up?"
6. Offer alternatives to detention: "I know the idea of going to the Juvenile Detention Center might be overwhelming, so let me explore alternative options for you. There are people and organizations in the community who specialize in helping young individuals like yourself. We can find someone to offer support and guidance."
7. Provide information on available resources: "There are social workers, counselors, and even helplines for troubled youth. They have experience in dealing with situations like yours and can provide valuable support. Would you like me to connect you with someone who can help?"
8. Show a non-judgmental attitude: "I understand that everyone faces challenges, and sometimes it's difficult to ask for help. Remember, there's no shame in seeking support. We all need it sometimes."
9. Reiterate the goal of helping: "My main goal is to ensure your safety and well-being. I genuinely want to help you through this difficult time, and I will do my best to find a solution that works for you."
By utilizing these skills and showing genuine empathy, an officer can foster a trusting relationship with the individual and increase the likelihood of them accepting help voluntarily, without having to resort to the use of force or immediate detention.