If a company acquires 200 online subscriptions in 3 months and 30 of those customers request a refund, what is the 3-month churn rate? (1 point) Responses 30 percent 30 percent 25 percent 25 percent 15 percent 15 percent 5 percent
To calculate the churn rate, we need to determine the percentage of customers who have requested a refund out of the total number of subscriptions acquired.
The number of customers requesting a refund is given as 30.
The total number of subscriptions acquired is given as 200.
The churn rate is the ratio of customers requesting a refund to the total number of subscriptions acquired, multiplied by 100 to express it as a percentage.
Therefore, the churn rate is (30/200) * 100 = 15 percent.
So the correct answer is 15 percent.