TQM comprises eight key elements which can be further divided according to functions ,namely ;
1. Leadership: This element focuses on the commitment and involvement of top management in creating a culture of quality throughout the organization.
2. Strategic planning: This element involves setting long-term quality goals and objectives, as well as developing a plan to achieve them.
3. Customer focus: This element emphasizes the importance of understanding and meeting customer requirements and expectations.
4. Process management: This element focuses on ensuring that all processes within the organization are properly managed and continuously improved to maximize efficiency and quality.
5. Employee involvement: This element involves engaging and empowering employees at all levels of the organization to contribute to quality improvement efforts.
6. Continuous improvement: This element emphasizes the need for ongoing efforts to improve processes, products, and services to enhance quality and customer satisfaction.
7. Supplier partnerships: This element highlights the importance of developing mutually beneficial relationships with suppliers to ensure the quality of inputs and achieve overall organizational goals.
8. Performance measurement: This element involves the use of data and metrics to track and evaluate performance against quality goals and identify areas for improvement.