Although Cole has excellent verbal communication with customers, his eye-rolling and antagonistic physical stance can sometimes turn them off. What kind of communication does Cole need to work on?
(1 point)
• Nonverbal communication
• Humorous communication
• Spoken communication
• Conflict communication
The communication that Cole needs to work on is nonverbal communication.
Cole needs to work on his nonverbal communication.
Cole needs to work on nonverbal communication. This refers to the body language, gestures, and facial expressions we use to convey messages and emotions. In this case, Cole's eye-rolling and antagonistic physical stance are sending negative signals to the customers, which can turn them off and make them feel uncomfortable. By improving his nonverbal communication, such as maintaining an open and positive body posture, making appropriate eye contact, and using friendly facial expressions, Cole can enhance his overall communication skills and leave a more positive impression on customers.
