This phone is terrible. I've only had the phone for a
month and already the battery is dying. The phone
only lasts for about 5 hours before it needs to be
plugged in and the charger takes forever. I called
customer service and had to wait on hold for over an
hour. Then the representative was rude and
unhelpful. Today, the screen stopped working. This
phone has been a huge hassle and a waste of money.
In a RARE response, identify the words or phrases indentify the words and phrases that give this passage a negative tone. Explain how those words create the negative tone of the passage.
- Terrible: This word indicates a strong negative sentiment towards the phone right from the beginning.
- Battery dying: The phrase implies a major issue with the phone's battery life and adds to the negative tone.
- Only lasts for about 5 hours: The use of "only" suggests dissatisfaction with the phone's battery performance.
- Charger takes forever: The phrase conveys frustration with how long it takes for the phone to charge.
- Wait on hold for over an hour: Waiting for customer service for such a prolonged period highlights poor service and adds to the negative tone.
- Representative was rude and unhelpful: The description of the representative's behavior further contributes to the negative tone.
- The screen stopped working: The malfunctioning screen adds to the frustration and disappointment with the phone.
- Huge hassle and waste of money: These phrases express extreme displeasure and dissatisfaction with the overall experience of owning the phone. They emphasize the negative tone by indicating a significant level of frustration and regret.
The words and phrases that give this passage a negative tone are:
- "terrible"
- "dying"
- "only lasts"
- "needs to be plugged in"
- "charger takes forever"
- "wait on hold for over an hour"
- "rude and unhelpful"
- "huge hassle"
- "waste of money"
These words and phrases create a negative tone because they emphasize the dissatisfaction and frustration the speaker feels towards the phone and their overall experience. The use of words like "terrible," "dying," "only lasts," and "charger takes forever" highlight the phone's poor performance and lack of durability. Phrases such as "wait on hold for over an hour," "rude and unhelpful," "huge hassle," and "waste of money" emphasize the negative experiences with customer service and the overall disappointment and wasted resources associated with the phone.