Read the following review.
This phone is terrible. I've only had the phone for a
month and already the battery is dying. The phone
only lasts for about 5 hours before it needs to be
plugged in and the charger takes forever. I called
customer service and had to wait on hold for over an
hour. Then the representative was rude and
unhelpful. Today, the screen stopped working. This
phone has been a huge hassle and a waste of money.
In a RARE response, identify the words or phrases indentify the words and phrases that give this passage a negative tone. Explain how those words create the negative tone of the passage.
- Terrible: This strongly negative adjective immediately sets the tone as the reviewer's overall opinion of the phone.
- Battery dying: Describes an undesirable situation where the battery is losing its charge quickly, implying that the phone is unreliable.
- Lasts for about 5 hours: Indicates a short battery life, which can be frustrating for the user and contributes to the negative tone.
- Takes forever: Emphasizes the reviewer's impatience with the charger, suggesting that it takes an excessively long time to charge the phone.
- Wait on hold for over an hour: Highlights the reviewer's negative experience with customer service, specifically the long wait time, which can be aggravating.
- Rude and unhelpful: These negative adjectives describe the behavior of the customer service representative, further adding to the negative tone.
- Screen stopped working: Indicates a malfunction in an essential component of the phone, highlighting its unreliability and contributing to the negative tone.
- Huge hassle: Shows the phone as a source of inconvenience, further emphasizing the negative perception of the device.
- Waste of money: This phrase implies that the phone has not lived up to the reviewer's expectations and has not been worth the cost, which adds to the negative tone.
In the given review, the following words and phrases contribute to the negative tone:
1. Terrible: This word sets a strong negative tone right from the beginning, indicating a highly negative opinion of the phone.
2. Battery is dying: This phrase implies that the battery is not functioning properly and suggests a negative experience with the phone's battery life.
3. Only lasts for about 5 hours: The word "only" emphasizes the short duration of the phone's battery life, highlighting its inadequacy.
4. Needs to be plugged in: This phrase suggests inconvenience and dependency on a power source, adding to the negative experience.
5. Charger takes forever: The phrase "takes forever" implies frustration and inconvenience, indicating that it takes an unreasonably long time to charge the phone.
6. Wait on hold for over an hour: This phrase reflects a negative experience with customer service, emphasizing the long waiting time and suggesting poor service.
7. Representative was rude and unhelpful: These words indicate a negative interaction with the customer service representative, suggesting a lack of assistance and unpleasant behavior.
8. Huge hassle: This phrase emphasizes the overall negative experience with the phone, implying that it has caused significant inconvenience and frustration.
9. Waste of money: This phrase suggests that the phone's performance is not worth its cost, indicating a negative evaluation of its value.
Collectively, these words and phrases contribute to the review's negative tone by highlighting various issues with the phone, the battery life, the charger, customer service, and overall user experience.