a manager at a food production company, for example, could use _______ to check on the status of any customer order.
A. spyware
B. a decision support system (DSS)
C. groupware
D. enterprise resource planning (ERP)
the answer was D. enterprise resource planning (ERP)
B. A decision support system (DSS)
To check on the status of a customer order in a food production company, a manager could use a decision support system (DSS).
A decision support system is an information system that helps managers in making decisions by providing relevant data and analytical tools. It allows managers to access and analyze various data sources such as customer orders, inventory levels, production schedules, and delivery information. With a DSS, the manager can monitor the progress of customer orders, track inventory availability, and ensure timely delivery.
To use a decision support system, the manager would typically log into the system using their credentials. They would then navigate to the relevant module or section that provides information on customer orders. The system may offer filters or search options to easily find specific orders. Upon accessing the customer order information, the manager can review details such as order status, production status, estimated delivery dates, and any potential issues or delays.
Compared to the other options listed:
- Spyware is malicious software used for unauthorized monitoring and data collection. It is not a legitimate tool for checking the status of customer orders.
- Groupware is software designed to facilitate group collaboration and communication, such as email, instant messaging, and shared calendars. While it can be useful for team coordination, it is not specifically designed for monitoring customer orders.
- Enterprise Resource Planning (ERP) is an integrated software system that helps manage various aspects of a company's operations, including inventory, production, finance, and customer orders. While an ERP system may include a DSS module, the specific tool for checking the status of customer orders would be the DSS module within the ERP system.