pharmacy assistants should treat customers who require advice on personal matters as?\
a.firstly their customers and secondly their friends
b.people who trust them with confidential information
c.persons unlikely to become regular cuatomers
d.persons who are too shy to consult someone the know
my answer is a
I disagree.
sorry its b
Right. It's b.
To answer this question, let's break down each option and see which one aligns best with the role and responsibilities of pharmacy assistants:
a. Firstly their customers and secondly their friends – This suggests that pharmacy assistants should prioritize their customers over their personal relationship with them. While it is important for pharmacy assistants to create a friendly and welcoming environment, their main focus should be providing professional advice and assistance rather than treating customers as friends.
b. People who trust them with confidential information – This option highlights an important aspect of the role of pharmacy assistants. Customers may share personal and confidential information with pharmacy assistants, especially when seeking advice on personal matters. It is crucial for pharmacy assistants to respect customers' privacy and treat them as individuals who trust them with sensitive information.
c. Persons unlikely to become regular customers – This option implies that pharmacy assistants should not invest much effort in assisting customers who are unlikely to become regular customers. However, it goes against the customer service approach of treating all customers equally and providing helpful advice to anyone who seeks assistance, regardless of their potential for becoming regular customers.
d. Persons who are too shy to consult someone they know – This option implies that pharmacy assistants should approach shy customers differently, recognizing their hesitation to approach someone they know. While it is important to be sensitive to customers' comfort levels, it doesn't fully capture the overall approach a pharmacy assistant should take when providing advice on personal matters.
Based on these considerations, the most suitable answer would be b. Pharmacy assistants should treat customers who require advice on personal matters as people who trust them with confidential information. This approach aligns with the need to maintain professionalism, respect customers' privacy, and provide helpful advice in a confidential manner.