A parent from a non-mainstream culture complains to the program director that her son is being negatively singled out by his teacher. The director would do well, as a first step, to address the complaint by:

Question

A parent from a non-mainstream culture complains to the program director that her son is being negatively singled out by his teacher. The director would do well, as a first step, to address the complaint by:

a. backing the teacher's position and action

b. setting a meeting in which all parties would agree to seek new patterns and ways of understanding each other

c. affirming the parent's right to report the perceived disrespect and assuring her that approporiate steps will be taken to resolve the situation internally

d. consulting the agency's attorney

Not sure between b and c
would it be c

Answer 1

I'd choose B.

I've been the teacher in such a situation, and it worked out very well when we could all sit down together and hear each other out ... and learn from each other.

Answer 2

ok thank you for your help

Answer 3

Yes, you are correct. The most appropriate first step for the program director would be to address the complaint by affirming the parent's right to report the perceived disrespect and assuring her that appropriate steps will be taken to resolve the situation internally. This option is represented by choice c. It acknowledges the parent's concerns, validates her experience, and assures her that the program takes the matter seriously. It also indicates that the program director will take proactive measures to resolve the situation in a fair and respectful manner. This demonstrates a willingness to listen to the parent's perspective and work towards a resolution.