12. What is an example of a high conflict intensity?
A. coach client
B. appeal to external ombudsman
C. use target’s grievance procedures
D. mobilize organized consumers groups
D. mobilize organized consumer groups
To determine which option represents an example of high conflict intensity, we need to understand the level of conflict and the actions involved in each option.
A. Coach client: This option suggests coaching or counseling the client to navigate the conflict. While conflicts can be intense, this option does not indicate a particularly high level of conflict intensity.
B. Appeal to external ombudsman: This option involves reaching out to an external ombudsman, who is typically an independent, neutral party that helps resolve conflicts. While it suggests a higher level of conflict intensity than coaching a client, it may not necessarily reach the highest level.
C. Use target’s grievance procedures: This option indicates formally using the grievance procedures established by the target of the conflict. While this suggests a somewhat escalated level of conflict, it may not necessarily reflect the highest level of conflict intensity.
D. Mobilize organized consumer groups: This option involves rallying and organizing consumer groups to address the conflict. When mobilizing organized consumer groups, there is usually a significant level of conflict intensity, as it requires a greater collective effort to address the issue.
Based on the analysis, option D, "mobilize organized consumer groups," seems to represent a higher conflict intensity compared to the other options provided.