There are many distinctions among the different types of
communication techniques used in the business world.
· Select two techniques.
· Provide an example of when it is appropriate to use each in corporate communication.
2. CheckPoint: Letter Writing Techniques
Describe the different strategies and techniques used in writing a good-news letter and a
bad-news letter.
· Provide an example of bad news you might have to deliver in a letter.
· Explain which bad-news technique you would choose for this type of letter.
i need sugestions please
For the first one, which two techniques have you chosen?
What different strategies have you learned about for writing the two types of letters?
i do not remember the techniques. where do i find them at?
You should be able to find these techniques in your text materials. This question requires you to select two techniques that you're supposed to have learned.
You could try a Google search on business communication business techniques -- but it's likely that whatever you find online is somewhat different than what your text materials have explained.
For the first question, there are several communication techniques commonly used in the business world. Two examples include email communication and face-to-face meetings.
1. Email Communication: Email is a popular and widely used communication method in the corporate world. It is suitable for everyday communication, such as sharing information, requesting updates, or discussing specific topics. For example, email may be appropriate when sending a status update to colleagues about a project, or when confirming a meeting time and place.
2. Face-to-face Meetings: Face-to-face meetings provide an opportunity for direct interaction and real-time discussions. They are often used for important or sensitive topics that require immediate attention, clarification, or feedback. For instance, a face-to-face meeting could be appropriate for conducting performance evaluations, discussing critical issues, or negotiating business deals.
As for the second question about letter writing techniques, here are strategies used in writing a good-news letter and a bad-news letter:
1. Good-news Letter: A good-news letter aims to deliver positive information, achievements, or acknowledgments. It typically begins with a friendly opening, followed by the main message, and concludes with a positive ending. For instance, a good-news letter could be written to congratulate an employee on their promotion or commend them for their outstanding performance.
2. Bad-news Letter: A bad-news letter is utilized to convey negative or disappointing information in a diplomatic manner. It requires a careful approach to soften the impact of the news. For example, a bad-news letter could be written to reject a job application, decline a customer refund, or inform employees about downsizing.
To determine the appropriate bad-news technique for the letter, assess the severity of the news and the relationship with the recipient. Common techniques include the indirect approach (soften the blow by starting with positive or neutral information before delivering the bad news) and the direct approach (immediately stating the bad news without much preface). The choice of technique depends on the specific situation and the desired outcome, such as maintaining a positive relationship or minimizing the negative impact of the news.