Write a letter to a bank that made mistakes on my checks while keeping goodwill.
http://owl.english.purdue.edu/handouts/pw/index.html#sub6
On this webpage, be sure to go into the first two links under Letters, Memos, and Reports.
http://grammar.ccc.commnet.edu/grammar/corresp/corresp.htm
This might help, too.
Once you have written your letter, be sure to re-post if you'd like someone here to give you feedback on your work.
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Dear [Bank Name],
I hope this letter finds you well. I am writing to bring to your attention some mistakes that have occurred on my recent checks, and I kindly request your assistance in rectifying these errors.
I have been a valued customer of [Bank Name] for several years and have always appreciated the excellent service and reliability that your institution provides. However, I have noticed discrepancies on my recent checks, which is why I have decided to reach out to you.
Firstly, I observed that there were inconsistencies in the amount written on one of the checks. According to my records, the correct amount should have been $500, but the check was processed for $550. This discrepancy has caused confusion and inconvenience for me, as it led to an incorrect balance in my account.
Secondly, I noticed an error in the recipient's name on another check. I had clearly written the full name of the payee as "John Smith," but the check was issued to "John Smyth." This mistake could potentially lead to complications and delays in the recipient's ability to cash or deposit the check.
I understand that errors can happen in any organization, and I trust that [Bank Name] values its customers and takes such concerns seriously. I kindly request that you investigate these incidents and take appropriate measures to rectify the errors.
Furthermore, I would appreciate a thorough review of my account statements to ensure that there are no additional discrepancies or mistakes. It is essential for me to have confidence in the accuracy of my financial transactions.
In preserving the goodwill between us, I kindly request the following actions from your esteemed institution:
1. A prompt correction of the incorrect amount on the check for $550, aligning it with the intended amount of $500. Please ensure this adjustment is reflected accurately in my account balance.
2. A reissuance of the check with the corrected recipient's name, ensuring it matches the name "John Smith" exactly as I originally intended.
3. A written statement of confirmation, outlining the actions taken to rectify these errors and prevent similar occurrences in the future. This will greatly alleviate any concerns regarding the accuracy of my financial transactions.
I have always appreciated the professional and efficient service provided by [Bank Name], and I trust that you will handle this matter with the same level of care and attention to detail. I remain a loyal customer and am confident that you will take immediate action to resolve these issues.
I kindly request a written acknowledgement of this letter and a timeframe in which I can expect the necessary corrections to be made. Thank you for your prompt attention to this matter.
Sincerely,
[Your Name]
Note: It is always advisable to proofread your letter for any grammatical or spelling errors before sending it. Making use of the resources provided in the links above can help ensure the content and structure of your letter are clear and professional.
Please feel free to seek feedback on your letter by reposting it here if you would like additional assistance.