WHY WHEN I SEND A COLOURED DOCUMENT FROM MY HOME COMPUTER VIA WEBMAIL TO MY SCHOOL SITE DOES IT THEN PRINT OUT ON THE SCHOOL PRINTER AS BLACK AND WHITE EVEN THOUGH I CHOOSE THE COLOURED PRINTER
1) is your school printer a color printer? Is it set to print color?
yes to both questions and if i print it on my pc at home the document comes out coloured but black and white when emailed
There could be a few reasons why your colored document is printing out as black and white when you send it from your home computer via webmail to your school site. Here are some possible explanations to consider:
1) File Format: Check if the file format of the document is compatible with color printing. Some file formats, such as PDF, can be set to print in black and white by default.
2) Printer Settings on the School Site: Make sure the printer settings on your school site are configured correctly to print in color. Sometimes, the default setting for printers is black and white, so you may need to manually adjust the settings to enable color printing.
3) Email Compression: When sending a document via email, the email service provider may compress or convert the file to a different format. This compression or conversion process can sometimes remove color or convert the document to black and white.
To troubleshoot this issue, follow these steps:
1) Check the file format of the document you are sending. If it is a PDF, try converting it to a different file format, such as JPEG or PNG, which are typically more compatible with color printing.
2) Verify the printer settings on your school site. Make sure the printer is set to print in color. You may need to consult the printer's manual or contact your school's IT department for assistance in adjusting the printer settings.
3) Consider sending the document to your school using a different method than webmail. For example, you could try using a file sharing service or uploading the document to a cloud storage platform that allows you to retain the original file format and settings.
If the issue persists, it might be helpful to contact your school's IT department or the technical support for the printer manufacturer. They will be able to provide more specific instructions or troubleshoot the problem further.