Which of the following would be the LEAST appropriate in the closing paragraph of a negative message?

a. "Let us know if model #A01 would be a suitable substitution."

b. "Our layaway plan will enable you to purchase all the clothes the children need for school."

c. "We hope our decision meets with your approval."

d. "If the last week in February would be acceptable, I could schedule an afternoon workshop as well."

I think the correct answer is a.

That doesn't seem to be the LEAST appropriate.

Would it be b because if the person is talking to a customer the customer might disagree with whoever told him or her about the layaway plan will enable him or her?

Yes, it's B. I doubt if a layaway plan was the subject of a negative message. I don't think many stores have used layaway plans for years, but I've read that some store is trying it this year.

To determine which option would be the least appropriate in the closing paragraph of a negative message, we need to consider the tone and content of the different choices.

Option a. "Let us know if model #A01 would be a suitable substitution." - This option suggests an alternative solution or substitution, which can be appropriate in a negative message. It shows that you are trying to offer a possible workaround or solution to the situation.

Option b. "Our layaway plan will enable you to purchase all the clothes the children need for school." - This option does not align with the negative message and instead offers a positive solution. It is the least appropriate choice for a closing paragraph in a negative message.

Option c. "We hope our decision meets with your approval." - This option acknowledges the decision that was made and aims for the recipient's approval. While it may not be the most direct or confrontational choice, it still maintains a respectful tone.

Option d. "If the last week in February would be acceptable, I could schedule an afternoon workshop as well." - This option suggests alternative scheduling options for a workshop, which may be appropriate to consider even in a negative message.

Therefore, option b, "Our layaway plan will enable you to purchase all the clothes the children need for school," would be the least appropriate choice in the closing paragraph of a negative message, as it introduces a positive solution that contradicts the negative content of the message.