can someone help me remove this infostealer virus, Norton 2006 finds it but doesn't give me the option to remove it, it says it cant remove it.
do you have the option "Quaranteen"? If so do that.
I'm sorry to hear that you're dealing with a virus issue. Despite your mention of Norton 2006, I strongly suggest not relying on such outdated software, as it may no longer provide updated protection against the latest threats. However, I can still provide some general guidance on how to deal with a potential infostealer virus:
1. Update your antivirus software: Make sure your antivirus program is up to date. If you're using Norton, ensure that you have the latest version installed.
2. Run a full system scan: Perform a thorough scan of your entire system using your updated antivirus software. Allow it to detect and attempt to remove the infostealer virus.
3. Check for quarantine options: As you mentioned, look for the quarantine option in Norton or any other antivirus you are currently using. Quarantine isolates the infected files, preventing them from further affecting your system.
4. Follow the recommended actions: If your antivirus software detects the virus but fails to remove it, it should provide you with some recommended actions. These may include deleting or quarantining the infected files. Be sure to follow these recommended actions.
5. Try alternative antivirus software: If Norton 2006 is unable to address the issue, consider using a different antivirus program. There are many reputable options available, such as Avast, AVG, or Avira, which offer free versions as well.
6. Seek professional help: If you are unable to remove the infostealer virus on your own, consider seeking assistance from a professional computer technician or contacting the official support channels of your antivirus software provider.
Remember, prevention is key to maintaining a secure system. Make sure to regularly update your antivirus software, operating system, and other applications, and be cautious when downloading and opening files from untrusted sources to avoid future infections.