Austin and Boxerman (2003) state that healthcare organizations have used information technology as a tool for automating processes, yet they submit that "project teams involved in systems analysis of healthcare information systems are well advised to follow principles of process reengineering rather than simply looking for ways to automate existing activities." What does this statement mean? Have you experienced process reengineering in your work environment? If so, what was involved, what steps were taken, and how did changes impact your job or the jobs of your co-workers?
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