An organization can suffer through a serious quality failure which has affected customers and has hit the media. Research two examples: a positive and a negative response from an organization to the situation
Where would I find a organization to research for this question
How about the Red Cross?
Has Red Cross had serious quality failure that has affected the customers?
The Red Cross has such a long history, it certainly can't have pleased everyone.
Check some of these sites.
http://www.google.com/#pq=red%20cross%20wwii&hl=en&sugexp=bvec&cp=16&gs_id=2l&xhr=t&q=Red%20Cross%20criticism&pf=p&sclient=psy&source=hp&pbx=1&oq=Red+Cross+critic&aq=0&aqi=g2g-v3&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564
What about the Enron scandal? where could I find information on how quality failure affected customers
http://www.google.com/#pq=red%20cross%20criticism&hl=en&sugexp=bvec&cp=6&gs_id=3r&xhr=t&q=Enron%20scandal&pf=p&sclient=psy&source=hp&pbx=1&oq=Enron+&aq=0&aqi=g5&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564
To find organizations to research for examples of positive and negative responses to a serious quality failure, you can consider the following sources:
1. News articles: Check reputable news websites for recent instances where an organization faced a quality failure. Look for incidents that received media coverage and affected customers. For example, you can search for "organization name quality failure" or "company name customer complaints."
2. Case studies: Many academic institutions, consulting firms, and management publications publish case studies that analyze how organizations respond to different challenges. Some popular sources include Harvard Business Review, MIT Sloan Management Review, and McKinsey & Company's Insights.
3. Industry reports: Industry-specific reports or surveys sometimes highlight notable quality failures and how organizations handled them. These reports can be found through market research firms or industry trade associations.
4. Corporate social media accounts: Organizations often share their responses to quality failures through their official social media accounts. You can visit the accounts of the organizations you are interested in and look for any statements or updates related to quality issues.
Remember to select examples that showcase both positive and negative responses to ensure a balanced analysis.