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o A few minutes later, Susan tells Molly that she doesn’t like their coworker, Karishima, because she can’t understand half of what she says due to her accent. Molly agrees with Susan, and they both begin to laugh about Karishima’s clothing, and how it is so different. They don’t seem to notice Joy, who is seated directly behind Susan and Molly and is overhearing their entire conversation. Joy becomes increasingly upset about their comments and wants to intervene, but she does not know how to go about it.

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Reducing barriers to verbal and nonverbal communication

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