Your new employer owns a small dry cleaning service. She tells you that she’s considering installing a

telephone system. Which of the following would be the best for her?

A. A remote access system
C. A PBX system
B. A key system
D. An automated answering system

a PBX system is the answer

To determine the best telephone system for a small dry cleaning service, it's important to understand the features and benefits of each option.

A. A remote access system: This system allows employees to access and use the phone system remotely. It is useful if the business owner or employees need to make or receive calls from outside the office. While remote access can be handy, it may not be the most suitable option for a small dry cleaning service, as the need for remote access might not be crucial in this context.

C. A PBX system: PBX (Private Branch Exchange) is a telephone system that allows for internal calls within the business as well as external calls to be routed through a single phone line or a limited number of lines. A PBX system is ideal for small businesses because it can handle multiple calls simultaneously, provides voicemail, and allows for internal extension dialing. It enables efficient communication within the organization and can handle the phone traffic expected in a dry cleaning service.

B. A key system: A key system offers similar functionality to a PBX system but with simpler management and less scalability. Each phone has a key associated with it, and by pressing the corresponding key, the user can access a specific line or make a call. Key systems are typically not as flexible or feature-rich as PBX systems, but they may be more cost-effective for small businesses with fewer staff and lower call volumes.

D. An automated answering system: An automated answering system, or automated attendant, is designed to automatically answer incoming calls and offer options to callers. It can provide information and route calls to the appropriate department or extension. While an automated answering system can be useful to handle basic inquiries and call routing, it may not be the most suitable option for a small dry cleaning service if personalized customer interaction is important.

Considering the specific requirements of a small dry cleaning service, the best option would likely be a PBX system (C). It provides the necessary features like voicemail, internal extension dialing, and support for multiple concurrent calls. The business can benefit from efficient internal communication and effective handling of customer calls.