I work for a large company. My boss was fired and I get promoted. I must do a power point to address a customer issue. A client was promised 10,000 bolt cups to use in their new truck engines. The parts were received for us to manufacture, but they were flawed. It took 2 months for us to get them. We have 1 month to complete and ship to the client. We can get the new parts recreated and shipped for free, but it will take 6 weeks.
We paid $3.25 ea. plus $1,500 shipping. Our manufacturing cost was $6.28, we are selling them to our client for $8.13, plus $900.00 shipping. How would I do a power point on this?
Whatever happened to telling the truth?
You can't deliver on time, nor
your cost: 32500+1500=34000 paid
62800 mfg
total cost; 96800 or 9.68 each
can you deliver with making money.
Frankly, I would consult the client. Can they live with the delivery date? If you have a contract, I would stick to the price and eat the costs, if that customer's future business is valuable.
Thanks for the information.
In the power point presentation that I must deliver to my class, I cannot raise the cost to the customer, yet the company must make a profit. The scenario must be realistic in today's market. I must justify accounting issues such as delays. The presentation must be 10-15 minutes.
Ok, I see. My question remains, what ever happened to telling the truth. So go through the class, get the degree, then after graduation, start thinking about that question. Spin is not truth.
I agree with Bob. I wonder why an English class would have you do a PPT, not a business letter or a paper or a speech. I wonder why the assignment seems to be encouraging you to be unethical.
Thanks Writeacher for responding. Several students expressed the same question.
Creating a PowerPoint presentation to address this customer issue can be done in a few simple steps. Here's a suggested structure and content for your presentation:
1. Title Slide:
- Introduce the topic: "Customer Issue: Delivering Flawed Bolt Cups"
- Include relevant company and client logos
2. Introduction Slide:
- Briefly explain the situation and its significance
- Emphasize the importance of addressing and resolving the issue promptly
3. Problem Description Slide:
- Clearly state the problem: "Flawed bolt cups received for manufacturing"
- Provide specific information, such as the quantity promised (10,000) and the time it took to receive them (2 months)
4. Proposed Solution Slide:
- Present the proposed solution: "Recreating the parts and shipping for free"
- Explain that this solution will take an additional 6 weeks
- Discuss the benefits of this solution, such as ensuring high-quality parts and maintaining customer satisfaction
5. Cost Analysis Slide:
- Break down the costs involved:
- Purchasing cost: $3.25 per unit + $1,500 for shipping
- Manufacturing cost: $6.28 per unit
- Selling price to the client: $8.13 per unit + $900 for shipping
- Show a table or graph illustrating these costs
6. Financial Implications Slide:
- Discuss the financial impact of the proposed solution:
- Increased expenses due to purchasing and additional manufacturing
- Potential loss of profit margins
- Importance of maintaining a good client relationship
7. Timeline Slide:
- Display a timeline that showcases the different stages of the process:
- 2 months to receive flawed parts
- 6 weeks to recreate and ship new parts for free
- Remaining 1 month to complete and ship to the client
8. Conclusion Slide:
- Summarize the key points discussed throughout the presentation
- Reiterate the proposed solution and its benefits
- Express confidence in successfully resolving the customer issue
9. Q&A Slide:
- Allow time for questions and provide answers based on the information covered in the presentation
Remember to keep your PowerPoint concise, visually appealing, and easy to understand. Use images, charts, and bullet points to enhance the presentation and engage your audience.