11. If an audience is opposed to what you have to say or resistant to a change you are suggesting, a good approach is to:

be as ambiguous as possible to avoid offending the members of the audience.

begin the message with something both you and the audience can agree upon.

try to convince the audience that your solution is perfect and that there are no other alternatives.

deliver all aspects and details about the message at once to get it all out in the open.

12. Which of the following is NOT one of the three steps to take when audience benefits are hard to identify or develop?

Identify the feelings, fears, and needs that may motivate your audience.

Identify the objective features of your product or policy that could meet the needs you've identified.

Describe the drawbacks of the alternatives.

Show how the audience can meet their needs with the features of the policy or product.

13. "It is the case that good communicators advance more quickly in the company." Which of the following would be the best revision of this sentence?

"It is the case that good communicators advance faster in the company."

"It is true that good communicators advance more rapidly in the company."

"Evidence has shown that good communicators advance more rapidly in the company."

"Good communicators advance more quickly in the company."

14. In which of the following situations do compound sentences work BEST?

When you use a semicolon between the clauses

When you want to emphasize a logical relationship

When your subject matter is complicated or full of numbers

When the ideas in the two clauses are closely related

15. Based on the connotation, which sentence conveys criticism?

"He assumed that everyone had read the minutes from last month's meeting."

"She is being obstinate and will not accept the terms of the contract."

"Be very cautious when entering the construction site."

"We are going to stand firm on our offer."

16. Which of the following would be the best revision of these sentences? "Our present receivables are in line with last year's. However, they exceed the budget. The reason they exceed the budget is that our goal for receivable investment was very conservative."

"Receivables are in line with last year's. They exceed the budget. Our goal for receivable investment was very conservative."

"The receivable investment was very conservative."

"Our present receivables are in line with last year's because they exceed the budget."

"Our present receivables, while in line with last year's, exceed the budget because our goal for receivable's days out was too aggressive."

17. Which of the following sentences is ACCURATE in terms of the words it uses?

"There is a large amount of people at the convention."

"We have to decide between the four options available to us."

"Fewer people will attend the conference this year because of the higher costs."

"The speech had a profound affect on the audience."

18. Which of the following is NOT an example of parallel structure?

"Yoga can help you develop flexibility, reduce stress, and increase relaxation."

"Learn how to analyze business audiences, improve your style, and edit thoroughly."

"You are all encouraged to come and share ideas, express concerns, and ask questions."

"You can pay by credit card, check, or just fill out a payroll deduction card."

19. Which of the following sentences uses passive voice appropriately?

"Your order was shipped yesterday and should arrive by Friday."

"The shipping clerk sent your order yesterday and it should arrive by Friday."

"The decision was made after much debate and deliberation."

"An announcement about the company takeover will be made by the president later today."

20. Which statement correctly identifies the main benefit of writing a paragraph using the deductive order strategy?

You can present any kind of evidence you wish to use.

The reader knows from the outset what your main point is so he or she is prepared to receive the evidence you provide to back up your idea.

It is an effective technique if you want to entice the reader into reading more.

The topic sentence acts as the concluding sentence.

Jimmy/David -- Please do not switch screen names. We know who you are.

Jiskha is not a test-answering site. We'll be glad to HELP you, but do not do the work for you.

19. a

ANSWERS to Questions:

11-c
12-c
13-d
14-d
15-b
16-d
17-b
18-a
19-c
20-b

#18 correct answer is D, you can pay by credit card, check..

11. The correct answer is: begin the message with something both you and the audience can agree upon. This approach helps establish common ground and build rapport with the audience, making them more receptive to your message. To implement this approach, you can start by finding a shared value, belief, or experience that connects you and the audience.

12. The correct answer is: Describe the drawbacks of the alternatives. When audience benefits are hard to identify or develop, one of the steps you can take is to describe the drawbacks of the alternatives. By highlighting the limitations or shortcomings of other options, you can make your own product or policy appear more favorable in comparison.

13. The best revision of the sentence would be: "Good communicators advance more quickly in the company." This revision removes unnecessary phrases and simplifies the sentence while retaining its meaning. It is more concise and effective in conveying the message.

14. The correct answer is: When the ideas in the two clauses are closely related. Compound sentences work best when the ideas in the two clauses are closely related and have a logical connection. They help maintain coherence and clarity in the writing by expressing the relationship between two related thoughts or actions.

15. The sentence that conveys criticism is: "She is being obstinate and will not accept the terms of the contract." This sentence uses negative words like "obstinate" to express disapproval or criticism towards the subject's behavior.

16. The best revision of the sentences would be: "Our present receivables, while in line with last year's, exceed the budget because our goal for receivable's days out was too aggressive." This revision combines the different sentences into one, maintaining the logical connection between the information and providing a clear reason for the budget exceeding.

17. The sentence that is accurate in terms of word usage is: "Fewer people will attend the conference this year because of the higher costs." This sentence correctly uses "fewer" instead of "less" when referring to a countable noun (people). It also demonstrates proper use of "because" to indicate the cause-effect relationship between higher costs and fewer attendees.

18. The example that is not parallel in structure is: "You can pay by credit card, check, or just fill out a payroll deduction card." The structure of this sentence is inconsistent. The first two options ("pay by credit card" and "pay by check") follow a verb-object pattern, while the last option ("just fill out a payroll deduction card") does not. To make it parallel, the sentence could be revised to say: "You can pay by credit card, check, or fill out a payroll deduction card."

19. The sentence that uses passive voice appropriately is: "Your order was shipped yesterday and should arrive by Friday." Passive voice is used when the focus is on the object (in this case, "your order") rather than the subject (the one who shipped the order). Passive voice is often used to emphasize the result or action done to the object rather than the doer of the action.

20. The statement that correctly identifies the main benefit of writing a paragraph using the deductive order strategy is: The reader knows from the outset what your main point is so he or she is prepared to receive the evidence you provide to back up your idea. Deductive order starts with a main point or thesis statement and then provides supporting evidence or arguments to back it up. This helps the reader understand the main idea and ensures a clear and organized flow of information.