communication

In which of the following situations would it be BEST to recast the situation as a positive message?
When you want to maintain goodwill with the reader, because you still have to deal with each other
When there really is not a reason for the refusal
When you can offer an alternative that will still enable the reader to accomplish his or her goals
When the reader is already expecting bad news

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asked by helen
  1. In my opinion C is the best choice

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    posted by helen
  2. In my opinion i find that C is also the best answer choice here.

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    posted by Dave
  3. I think it would be best to recast as a positive message to maintain goodwill. If the message enables the person to better meet his/her goals, it is already positive.

    Since it is always better to recast the situation as a positive message, it is hard to tell which is "BEST."

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    posted by PsyDAG

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