Hello, and thank you for all of your help! :)

I am supposed to "discuss how technology is used in customer service organization." However, I am completly lost as to how to even start a paper like this. Can you please help me?

I wonder if schedules are kept, or records of travel, or records of home visits, case visits, records of kids in foster care, health records, employee records, support records, documentation, all all that is indexed such that It can be called up by date, case, child name, foster parents name, etc.