12. Howie is proud of the fact that workers at his plant earn high wages and have safe working conditions. According to Herzberg's research, these factors would be classified as:
motivators.
perks.
physiological rewards.
hygiene factors.
13. One of the most basic suggestions John Noble made in his discussion with Howie Spradlin was to make the work more interesting and challenging by assigning each worker a series of tasks to perform. This strategy is known as:
job enlargement.
job rotation.
roundabout production.
parallel processing.
14. Much of the discussion between Howie and John dealt with ways to implement a management by objectives program, not just for the Pelham City plant, but for the entire Widdle Widgets organization. An MBO program would help Widdle improve motivation by:
enabling workers to fully satisfy their physiological needs.
taking full advantage of the superiority of the Japanese style of management.
creating a sense of worker involvement and an atmosphere of cooperation.
fully applying all of the productivity enhancing techniques developed by the scientific management movement.
15. Recent trends in the service sector suggest that:
employment in the service sector is likely to decline over the next ten years.
services can only improve productivity by reducing the quality of the service they provide
the service industry has never taken advantage of new technology to increase customer satisfaction
services are using computer networks to become increasingly interactive
16. A world-famous rock star, Danny Dynamic just e-mailed an order for a special 12-string guitar to Silvia Hoffer, the owner/operator of Silvia's Custom Guitars in Buffalo Grove, Illinois. Silvia will use the _______________ process to customize Danny's guitar.
continuous
intermittent
JIT
REM
17. Managing inventory for an airline manufacturer in the Pacific Northwest, Joe Jet is obsessed with minimizing cost of production by minimizing factory inventory, which requires excellent coordination with his carefully selected suppliers regarding parts' delivery. Joe is implementing ______________
ERP
JIT
MRP
CPR
check my answers
C
A
D
A
A
C
aadddb
12. According to Herzberg's research, factors such as high wages and safe working conditions would be classified as hygiene factors. Hygiene factors are not motivators themselves, but their absence can lead to dissatisfaction among employees. They are considered basic requirements for maintaining a reasonable level of employee motivation and satisfaction.
To find the answer to this question, you can look up Herzberg's Two-Factor Theory of motivation, which categorizes factors that impact employee motivation and satisfaction.
13. The strategy of assigning each worker a series of tasks to make the work more interesting and challenging is known as job enlargement. Job enlargement aims to increase the variety and complexity of tasks performed by employees, which can lead to greater job satisfaction and motivation.
To answer this question, you can look up the concept of job enlargement and its impact on job design and motivation.
14. An MBO (Management by Objectives) program would help improve motivation by creating a sense of worker involvement and an atmosphere of cooperation. MBO is a goal-setting process where managers and employees collaboratively set objectives that are SMART (Specific, Measurable, Achievable, Relevant, Time-bound). This process empowers employees to participate in decision-making, fosters a sense of ownership, and enhances motivation.
To answer this question, you can research the benefits of implementing an MBO program and its impact on motivation and organizational performance.
15. Recent trends in the service sector suggest that services are using computer networks to become increasingly interactive. With advancements in technology, service providers are leveraging computer networks to enhance customer interactions and improve service delivery. This includes features such as online customer support, self-service options, personalized recommendations, and real-time communication.
To answer this question, you can research the utilization of technology in the service sector and its impact on customer satisfaction and productivity.
16. Silvia will use the intermittent process to customize Danny's guitar. The intermittent process is characterized by the production of custom-made or unique products, typically in small quantities or one at a time. Silvia's Custom Guitars specializes in creating customized guitars, which aligns with the intermittent production process.
To answer this question, you can understand the different production processes, such as continuous, intermittent, JIT (Just-In-Time), and REM (Rapid Eye Movement), and their applicability to different types of production.
17. Joe Jet is implementing JIT (Just-In-Time) inventory management. JIT focuses on minimizing inventory levels and costs by receiving inventory from suppliers only when needed for the production process. It requires close coordination and collaboration with suppliers to ensure timely delivery of parts, reducing the need for excess inventory.
To answer this question, you can research the different inventory management methods, such as ERP (Enterprise Resource Planning), JIT, MRP (Material Requirements Planning), and CPR (Continuous Process Replenishment), and understand their respective benefits and implementation approaches.