The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the information and still uphold their goodwill toward you?
Tell them in a direct way. No dilly dallying around.
As much as possible, it helps to give an explanation of the reasons why the trip was cancelled and they could not get their deposits refunded. What led to the bankruptcy? Is there any possibility of getting part of their deposit refunded?
Possibly these articles might help:
http://www.members.cox.net/dagershaw/lol/InfluenceAntecedents.html
http://www.members.cox.net/dagershaw/lol/InfluenceMorePrinciples.html
http://www.members.cox.net/dagershaw/lol/InfluenceStillMore.html
I hope this helps. Thanks for asking.
When conveying the information to your classmates, it's important to be direct and transparent. Here's a suggested approach:
1. Choose an appropriate setting: Find a quiet and private place where you can have individual conversations with each classmate or gather them together in a group if it's feasible.
2. Start with empathy: Begin the conversation by expressing understanding and empathy for their disappointment. You can say something like, "I know how excited we all were about the trip to Mexico, and I'm really sorry to share some disappointing news."
3. Provide a clear and concise explanation: Explain that the trip has been cancelled due to the bankruptcy of the bus company. It's crucial to be honest and straightforward about the reasons without assigning blame. For example, you can say, "Unfortunately, the bus company we had booked for the trip has filed for bankruptcy, which has forced the cancellation of our plans."
4. Share the impact: Inform your classmates that, as a result of the cancellation, they have lost their $100 deposit. Be sure to emphasize that this decision was out of your control and that you're just relaying the information.
5. Offer additional information: If you have any knowledge about the reasons behind the bankruptcy or any potential refund options, share that information with them. However, only provide what you know for certain, and avoid speculating or making false promises.
6. Express your support: Show empathy and let your classmates know that you understand their frustration. Offer your assistance or any help you can provide in resolving the situation, even if it's just offering a listening ear or brainstorming alternative plans.
Remember, it's important to approach this situation with genuine concern and understanding. Remaining calm, honest, and supportive will help uphold goodwill and maintain positive relationships with your classmates.