Email A:
HEY! I NEED THE TRAINING MANUAL 2 READ B4 MY NEXT SHIFT. R U DUN WITH IT?
Email B:
This customer called today and yelled at me. She said there was a mistake on her bill, but I did not cause the problem. She went on and on about how this was the fourth time there was a mistake on her bill or something like that. Like I care! But she's gonna call again tomorrow. What do you want me to do to get this lady off my back?
can someone make an example for both off them
Sure! Here's an example of how you could rephrase Email A and Email B to sound more professional:
Email A:
Subject: Request for Training Manual prior to next shift
Hello,
I hope this email finds you well. I would like to kindly request the Training Manual to review before my upcoming shift. Could you please let me know if you have completed it? I appreciate your prompt response.
Thank you,
[Your Name]
Email B:
Subject: Assistance needed with a recurring billing issue
Dear [Coworker's Name],
I hope you're doing well. Today, I received a call from a customer who was very upset about a billing error on her account. Although I am not responsible for this error, she mentioned it was not the first time she has encountered such an issue. She mentioned that she would be calling in again tomorrow.
I was wondering if you had any suggestions on how to resolve this matter or if you could provide me with guidance on how to handle similar situations in the future. I greatly appreciate any assistance you can offer.
Thank you,
[Your Name]