A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?

Question

A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?

A. Understanding how systemic structure isn't readily available
B. Going below the waterline for changes
C. Understanding how systemic structure influences behavior
D. Using information to identify essential systemic structure
b

Answer 1

Depends on how your text defines the states. There is very poor standardization of texts in quality management.

I seriously doubt if B is the answer. Since she is looking at the causes of human error, I would suspect C. But again, it depends on the text breakdown of the stages.

Answer 2

By asking the question of why medical errors are increasing, the quality manager is most likely at stage B - going below the waterline for changes. This stage involves identifying the underlying causes or systemic structures that contribute to the problem. In this case, the quality manager is trying to understand the reasons behind the increase in medical errors, which suggests that she is looking beyond the surface-level issues and seeking to identify the root causes.