_______ identifies the tasks, knowledge, skills, and behaviors that training should emphasize.
A. Training-method analysis
B. Task analysis
C. Person analysis
D. Organizational analysis
D
http://www.behavioradvisor.com/TaskAnalysis.html
The correct answer is B. Task analysis.
Task analysis is a systematic process of identifying and documenting the specific tasks, knowledge, skills, and behaviors required for successful performance within a particular job or role. It helps to understand what needs to be taught and how to structure the training program effectively.
To perform a task analysis, you can follow these steps:
1. Identify the job or role: Determine the specific job or role for which you are conducting the analysis. This could be a position within your own organization or a role in a specific industry or field.
2. Break down the job into tasks: Identify the main tasks that are performed within the job. These tasks should be specific and measurable, such as "responding to customer inquiries" or "processing financial transactions."
3. Identify the knowledge and skills needed for each task: For each task, determine the specific knowledge and skills that are required to perform it effectively. This could include technical knowledge, interpersonal skills, problem-solving abilities, and more.
4. Determine the required behaviors: Identify the behaviors or actions that are necessary to successfully complete each task. This can include specific actions, communication styles, decision-making processes, and other behaviors that contribute to task performance.
5. Document the findings: Create a comprehensive document that outlines the tasks, knowledge, skills, and behaviors identified in the analysis. This document will serve as a reference for designing and delivering the training program.
By conducting a thorough task analysis, training professionals can ensure that the training program focuses on the specific tasks, knowledge, skills, and behaviors that are most relevant to job performance. This helps to maximize the effectiveness of the training and ultimately improve job performance.