Which of the following is a false statement about the performance management process?

A. Performance measures may emphasize either observable behaviors or outcomes, or both.
B. When the person evaluating performance isn't familiar with the details of the job, specific behaviors tend to be easier to evaluate than outcomes.
C. In some organizations, employees evaluate their own performance, and often, peers and subordinates participate, too.
D. The evaluation may focus on the short term or long term and on individual employees or groups.
B

correct.

B. When the person evaluating performance isn't familiar with the details of the job, specific behaviors tend to be easier to evaluate than outcomes.

To determine if statement B is false, let's examine the other statements as well.

A. The statement says that performance measures may emphasize observable behaviors or outcomes, or both. This is a true statement. Different organizations may have different approaches to performance management, and they may choose to focus on either observable behaviors or outcomes or a combination of both.

C. The statement says that in some organizations, employees evaluate their own performance, and peers and subordinates may also participate. This is also a true statement. Many organizations incorporate various perspectives in the performance management process to ensure a well-rounded evaluation.

D. The statement says that the evaluation may focus on the short term or long term and on individual employees or groups. Again, this is a true statement. Performance evaluations can vary in terms of timeframes and the level of analysis, whether it's focused on individual employees or larger groups.

Now, let's look at statement B. It states that when the person evaluating performance isn't familiar with the details of the job, specific behaviors tend to be easier to evaluate than outcomes. This statement is true, not false. When an evaluator lacks familiarity with the intricacies of a job, it can be easier to assess specific behaviors rather than measuring the ultimate outcomes of those behaviors.

Based on this analysis, the false statement is not statement B but rather none of the given statements are false.