What are some large scale economic shifts that have created our present service economy? What are some more recent developments that have given rise to our business environment? How would you characterize the most important elements of customer service in the contemporary business environment?

Well if you are in Australia.. we are one of the top 20 importers.. not much of a large manufacturing country...

https://www.aei.org/publication/the-us-produces-40-more-factory-output-today-vs-20-years-ago-with-5m-fewer-workers-technology-job-theft/

Skip the first two paragraphs here and read all the rest:
http://www.aei.org/publication/americas-economic-future-isnt-about-factory-jobs-and-trade-deals-its-about-robots/

Now, after reading and absorbing all that, what other kinds of jobs are available and needed in the US today?

thx

The shift to a service economy has been a result of several large-scale economic shifts over the years. One such shift was the transition from an agrarian economy to an industrial economy, where mass production of goods became the dominant form of economic activity. This shift led to increased productivity and wealth, which in turn created a demand for services to support the production and distribution of goods.

Another significant shift was the technological revolution, especially the advancement of information and communication technologies. These innovations made it easier to transmit data and information globally, enabling the rise of service-based industries such as finance, consulting, and software development. Additionally, the growth of international trade and globalization has facilitated the expansion of service industries, as services are often more geographically flexible compared to the manufacturing sector.

In recent years, several developments have further shaped the business environment. One key development is the rise of the digital economy and the internet. This has transformed the way businesses operate, allowing for online marketplaces, digital platforms, and e-commerce. It has also opened up new service-based industries such as app development, digital marketing, and online content creation.

Another development is the increasing focus on sustainability and environmental concerns. This has led to the emergence of green and clean technology industries, as well as an increased demand for eco-friendly products and services.

In terms of customer service in the contemporary business environment, some important elements include:

1. Personalization: Customers expect businesses to provide personalized experiences tailored to their specific needs and preferences. This can be achieved through targeted marketing, personalized recommendations, and customized products or services.

2. Convenience: With the rise of technology, customers value convenience more than ever. This includes efficient and user-friendly online platforms, quick response times, and flexible delivery options.

3. Responsiveness: Prompt and effective communication is crucial in today's business environment. Businesses need to actively engage with customers through various channels, including social media, email, live chat, and phone support to address their questions and concerns in a timely manner.

4. Trust and transparency: With the increasing awareness of data privacy and security issues, customers value businesses that are transparent about their practices and protect their personal information. Building trust is essential for a positive customer service experience.

5. Proactive problem-solving: Businesses should aim to identify issues before customers even realize they exist and provide proactive solutions. This could involve anticipating customer needs, offering preemptive support, or actively seeking feedback for continuous improvement.

Overall, customer service in the contemporary business environment is characterized by a strong focus on personalization, convenience, responsiveness, trust, and proactive problem-solving to meet and exceed customer expectations in an increasingly competitive marketplace.