”I would like to call this first meeting of union representatives and manage-
ment to discuss quality issues to order,” said Senior VP Raul Chavez.”As you
all should now, we must either significantly increase quality or we will lose
virtually all of our current contracts.” Denise Wallace interjected, “The union
has drawn up a list of actions for both union members and management
take and I previously sent a copy to Andy Dobbins.” Dobbins, Senior Op-
erations Manager, held up the list and said, “I’ve looked over the list and
most of these are workable. I’ve also added a few ideas from management.”
Raul looked around the table and said, “May I suggest we look over every-
thing we have to date, change or make additions to that and come to a con-
sensus on actions managers and union members can take?” The others nod-
ded in agreement. What conflict characteristics are present here?
feud mentality
everyone syndrome
going for broke
me syndrome
you syndrome
problem-solving mentality
A) 2 and 6
B) 1, 3, 4, and 5
C) 2, 4, 5, and 6
D) 1, 2, 3, 4, 5, and 6
To determine the conflict characteristics present in the given scenario, we need to analyze the interactions and statements made by the individuals involved. Here's a breakdown of each option:
1) feud mentality: This refers to a situation where there is a long-standing and intense rivalry between two parties. There is no evidence of a feud mentality in the scenario.
2) everyone syndrome: This term typically implies that everyone takes responsibility for the conflict. It can be seen in the statement made by Denise Wallace, who mentions that the union has drawn up a list of actions for both union members and management. This suggests a collective effort to address the quality issues. Therefore, option 2 is present.
3) going for broke: This phrase is used to describe a situation where individuals are taking extreme measures or risks to resolve a conflict. There is no indication of such behavior in the scenario.
4) me syndrome: This implies a self-centered approach where individuals are primarily concerned about their own interests rather than working collaboratively to resolve the conflict. The scenario does not exhibit characteristics of a me syndrome.
5) you syndrome: Similar to the me syndrome, this refers to a situation where individuals blame others for the conflict. There is no evidence of a you syndrome in the given scenario.
6) problem-solving mentality: This implies that the individuals are focused on finding solutions and reaching a consensus to address the quality issues. Raul Chavez suggests looking over everything they have so far and coming to a consensus on actions managers and union members can take. Therefore, option 6 is present.
Based on the analysis, the conflict characteristics present in the scenario are options 2 and 6. Therefore, the correct answer is A) 2 and 6.