We are currently learning about types of communications in my english class, we were each given a question and I need help with mine.
9. You are working in a face-to-face group and one of your group members offers a suggestion which the group decides not to use. The group member is offended but does not communicate this to the rest of the group. The group member stops attending meetings and participating in group activities.
i) What communication style/styles does this person exhibit?
ii) What can be done to resolve the problem?
the above is my homework question, It will be very appreciated if i can get some help.
Thanks
http://www.mayoclinic.org/healthy-lifestyle/adult-health/expert-answers/passive-aggressive-behavior/faq-20057901
From my study in organizational communication (and life experience), the only thing the chair of the committee can do is try to meet with the offended member and try to soothe his or her "feathers" by reassuring the person that his or her input is valued - just that this particular proposal didn't seem appropriate at the time to the rest of the group. It probably won't work, but it's worth a try.
I once had a similar situation in real life. A committee worked for many months on ideas to serve so-called "gifted and talented" students. This was years ago, before there were advanced placement (AP) classes. Two members of the committee wanted to send students to the local college for some classes with dual high school and college credit. Not only was it logistically too difficult (taking classes on two campuses at once), but the college said they would not agree. The ladies argued for months and finally, when their proposal was not included in our recommendations, walked out of the last meeting very angry. There was nothing to be done. The vote was 12 to 2. The work was done, so the fact that they were angry that they didn't get their own way was pointless, and they had to "own" their own disappointment.
Of course, I'd be happy to help you with your question!
i) The person in this scenario exhibits passive-aggressive communication style. They are offended but do not openly communicate their feelings or concerns to the rest of the group. Instead, they withdraw and disengage from group activities as a way of expressing their dissatisfaction.
ii) To resolve the problem, it's important for the group to address the issue directly and encourage open communication. Here are a few steps that can be taken:
1. Encourage open dialogue: One way to address the issue is by creating a safe and supportive environment where everyone feels comfortable expressing their thoughts, even when they disagree. Encourage the group member to share their feelings and concerns openly.
2. Active listening: When the group member expresses their concerns, actively listen without interrupting or becoming defensive. Show empathy and seek to understand their perspective.
3. Clarify misunderstandings: It's possible that there may be misunderstandings between the group member and the rest of the group. Take the time to clarify any miscommunications, ensuring that everyone is on the same page.
4. Find a compromise: Work together as a group to find a compromise that acknowledges and respects everyone's opinions and suggestions. This may involve considering the group member's suggestion or finding an alternative solution that addresses their concerns.
5. Reengage the group member: Once the issues have been addressed, make an effort to reengage the group member. Encourage their participation and make sure they feel valued in the group. It's important to rebuild trust and foster a positive group dynamic.
Remember, effective communication is key to resolving conflicts and maintaining healthy group dynamics. It requires active listening, empathy, and a willingness to work together to find mutually beneficial solutions.