According to the SMCR model, problems in communication can arise when the speaker fails to do what?

A. Have a neat appearance
B. Speak on the level of the receiver
C. Have outside interests
D. Maintain eye contact with the receiver
I think the answer is B but I'm not quite sure..

I agree.

According to the SMCR model, which stands for Source-Message-Channel-Receiver, problems in communication can arise when the speaker fails to do various things. To determine which specific factor can lead to communication problems, let's analyze the options provided:

A. Have a neat appearance: Although maintaining a neat appearance is generally considered important for professional communication, it is not directly related to problems in the communication process described by the SMCR model.

B. Speak on the level of the receiver: This option suggests that problems in communication can occur when the speaker fails to adjust their language, tone, or level of complexity to match the receiver's comprehension or background. This is a relevant consideration in effective communication, as speaking at a level that the receiver can understand helps ensure clear and impactful communication.

C. Have outside interests: While having outside interests might influence the speaker's communication style or topics they discuss, it is not directly related to communication problems described by the SMCR model.

D. Maintain eye contact with the receiver: While maintaining eye contact is generally considered an effective non-verbal communication technique, it is not the primary factor causing communication problems as per the SMCR model.

Considering the above analysis, it appears that your choice of B, speaking on the level of the receiver, is indeed correct. When speakers fail to adjust their communication to the level of the receiver, it can lead to misunderstandings, lack of engagement, and ineffective communication.