Select a company that has good strategy for developing a relationship wsith there customers with handling customer complaints providing information about new products placing orders reciving feed back from the customers and also tracking orders
How would you like us to help you with this assignment?
I would like for you to give me some examples or some resources do I can write this paper im really confuse
The first part of your assignment tells you to select a company.
Which company have you selected?
I havent I thought about walmart or Target
One company that has a good strategy for developing a relationship with its customers by handling customer complaints, providing information about new products, placing orders, receiving feedback from customers, and tracking orders is Amazon.
To identify this information, you can follow these steps:
1. Research: Start by researching different companies and their strategies for customer relationship management. Look for companies that prioritize customer satisfaction, have well-established communication channels, and actively engage with customers.
2. Examine Customer Support Channels: Check how the company handles customer complaints and provides information about new products. Look for multiple customer support channels, such as phone support, email support, live chat, or social media platforms. The availability of various options indicates the company's commitment to resolving customer issues promptly and effectively.
3. Check Order Placement: Evaluate how the company facilitates order placement. Look for features like user-friendly online platforms or mobile apps, personalized account dashboards, quick order processing, and multiple payment options. A seamless and hassle-free order placement process ensures customer convenience.
4. Feedback Mechanism: Determine if the company actively seeks feedback from its customers. Look for features like customer satisfaction surveys, product reviews, ratings, or social media interactions. Dedicated feedback mechanisms demonstrate that the company values customer opinions and continuously strives for improvement.
5. Tracking Orders: Assess how the company enables customers to track their orders. Look for features like real-time order tracking, order status notifications, estimated delivery times, and accessible tracking information. A transparent and efficient order tracking process helps customers stay informed and manages their expectations.
By following these steps and considering the company's approach to customer complaints, information sharing, order placement, feedback collection, and order tracking, you can find companies like Amazon that have a strong strategy for developing relationships with their customers.