A user calls the help desk and says she cannot install a Windows application on her Windows 8 computer because she is being denied. What is the most likely reason?
It could be:
She does not have admin privileges.
A user calls your help desk and says that he is trying to configure his Word document so that the text within his paragraphs is stretched from the left margin to the right margin. What is your advice?
Set the alignment to center.
There is no way to enforce security on a USB
The most likely reason for a user being denied from installing a Windows application on a Windows 8 computer could be because of User Account Control (UAC) settings. User Account Control is a security feature in Windows that helps prevent unauthorized changes to the system by prompting users for permission or administrative credentials.
To confirm if User Account Control is causing the issue, you can ask the user to check if they are logged in with an Administrator account. If not, they might need to switch to an Administrator account or provide an Administrator password when prompted during the installation process.
Additionally, you can guide the user through the following steps to adjust the UAC settings:
1. Open the Control Panel by clicking on the Start button and typing "Control Panel" in the search bar. Select the appropriate result.
2. In the Control Panel, search for "User Account Control" using the search bar at the top right corner.
3. Click on "Change User Account Control settings" from the search results.
4. A slider will appear with four different levels of security. By default, it is set to the third level, which notifies users before making changes to the computer.
5. Ask the user to move the slider down to the lowest level, which is "Never notify." This will disable UAC entirely. Alternatively, they can choose a lower level that still provides some level of security but may prompt less frequently.
6. Once the desired level is selected, they should click on "OK" to save the changes.
7. Instruct the user to restart the computer for the changes to take effect.
After adjusting the UAC settings, the user should be able to install the Windows application without being denied. However, it is important to remind users that disabling UAC completely can pose security risks, and it is generally recommended to keep it enabled at a reasonable level for protection.