Assume that a new employee is taking over your job because you have been promoted. Identify a specific problem in the job that could cause difficulty for the new employee. Assume that you will need to write instructions for the employee to help him or her avoid or cope with the problem.
can someone help me on example problems i could write about?
thank you!
a difficult customer or coworker (you'll need to be more specific)
shortage of staff when someone is on vacation
I understand your confusion. It would help to know what kind of a job it is. Suppose you were a janitor and part of the job is to wax the hallway floors (polish them). Getting into the corners with a buffing machine is difficult. How do you do it? I don't know. Think of some job that you are somewhat familiar with and think about a problem that might be faced. How does a restaurant wait-person tell a customer that a menu item is not available today without making the customer angry? Who do you call when the photocopier jams or runs out of toner? This assignment assumes you know something about a job, and as a student, you don't have much experience with the intricacies of a job. I don't know how to advise you. Make something up, I guess.
Certainly! Here are a few examples of specific problems that could cause difficulty for a new employee:
1. Understanding complex technical systems: If your job involves working with complex software or equipment, this could pose a challenge for a new employee who may not be familiar with these systems. To address this, you can write instructions on how to access training materials, online resources or seek assistance from colleagues experienced in using the systems. Encourage the new employee to take detailed notes during training sessions and make use of any available documentation or user manuals.
2. Dealing with difficult clients or customers: If your role requires interacting with challenging clients or customers, the new employee may encounter difficult situations that they are unsure of how to handle. In this case, provide instructions on effective communication techniques, active listening, and empathy. Offer examples of potential scenarios and suggest appropriate responses or actions that can help defuse tense situations, such as seeking guidance from supervisors or escalating issues when necessary.
3. Managing time and prioritizing tasks: If your job involves juggling multiple responsibilities and tasks, the new employee may struggle with managing their time and prioritizing their workload. To help them cope with this challenge, provide instructions on time management techniques, such as creating to-do lists, setting realistic deadlines, and using productivity tools or software. Share strategies for prioritizing tasks based on urgency, importance, and deadlines, and consider suggesting regular check-ins or meetings to assist in prioritization efforts.
4. Adapting to a new company culture: Every workplace has its own unique culture and dynamics. The new employee may find it challenging to adapt and integrate into the new work environment. Instruct the new employee on company values, norms, and expectations, providing information on dress codes, communication styles, and etiquette. Encourage them to observe and engage with colleagues, participate in team-building activities, and seek guidance from mentors or HR representatives if needed.
Remember to tailor your instructions to the specific problem at hand and provide sufficient detail, examples, and resources that can guide the new employee through the process.