I'm trying to make sure that my grammar is correct. I need to send this to a customer.
Sorry for the misunderstanding about your account. After reviewing your account with the billing processor the last payment that you sent was not the last bill that you would receive. Our billing cycle is from the 15th of one month to the next month. The payment you sent in with your notice to have service turn off was for the month of November. Our record shows that you had service turn off on January 2nd which means that you had to get billed for December 15th -January 2nd. Attached is your refund check that reflects your final bill that was taken out of your deposit of $100.00 Thanks
I'm sorry for the misunderstanding about your account. After reviewing your account with our billing processor, the last payment that you sent was not the last bill that you would receive. Our billing cycle is from the 15th of one month to the 15th of the next month. The payment you sent in with your notice to have service turned off was for the month of November. Our record shows that you had service turned off on January 2nd which means we needed to bill you for December 15th through January 2nd. Attached is your refund check that reflects your final bill which was taken out of your deposit of $100.00. Thank you for your business.
Do you understand all the changes I made?
Yes, I do understand the changes you made. I really appreciate it. My goal is to be professional as possible.
You're welcome.
Your message is mostly clear, but there are a few areas where grammar and clarity could be improved. Here's a revised version of your message:
"Apologies for the confusion regarding your account. After reviewing your account with the billing processor, we noticed that the last payment you made wasn't meant to cover your final bill. Our billing cycle runs from the 15th of one month to the 15th of the next month. The payment you made was actually for the month of November. Our records indicate that your service was turned off on January 2nd, which means you were still billed for the period between December 15th and January 2nd.
Please find attached your refund check, which includes the charges for this final billing cycle. These charges have been deducted from your $100.00 deposit. Thank you."
To ensure your grammar is correct, it's always a good idea to use a proofreading tool or have someone review your message before sending it to a customer.