1. When a manager performs symbolic duties as the head
of an organization, that manager is called a
A. spokesperson. C. leader.
B. figurehead. D. liaison.
2. What is one characteristic of the Industrial Revolution
in America?
A. The farming society grew to greater numbers.
B. The movement lacked an adequate means of
communication.
C. Inventions allowed industries to locate in new areas.
D. Water and horse power were important elements of
its success.
Questions 3 and 4 are based on the following information.
The controlling-authoritative manager believes that most employees don’t like to
work and will work at the required level of productivity only if they’re forced by
threat of punishment.
3. What theory of management does this statement describe?
A. Theory X C. Systems theory
B. Theory Y D. Contingency theory
4. What management theory was proposed in contradiction and opposition to this theory?
A. Theory X C. Systems theory
B. Theory Y D. Contingency theory
5. A manager who groups related activities together and assigns employees to perform
them is performing the management role of
A. controlling. C. leading.
B. organizing. D. planning.
6. Henri Fayol’s greatest contribution was
A. the piece-rate system. C. time-and-motion studies.
B. the Gantt Chart. D. the functions of management.
7. The process of deciding the best way to use an organization’s resources to produce
goods and services is known as
A. leadership. C. management.
B. allocation. D. planning.
8. What is the best way to determine if the receiver of your message correctly
understands the message?
A. Ask the receiver if he or she understands the message.
B. Speak clearly and distinctly.
C. Study the receiver’s body language.
D. Ask the receiver to explain what he or she has heard.
9. Semantics refers to the meaning of words, while perception refers to the _______
of information.
A. hearing C. interpreting
B. receiving D. sending
10. Selecting the first alternative that meets a decision maker’s minimum standard of
satisfaction is called
A. satisficing. C. minimaxing.
B. optimizing. D. aspiring.
11. The latest demographic information shows that the United States is becoming
A. older and more diverse. C. younger and more diverse.
B. younger and less diverse. D. older and less diverse.
12. Which one of the following elements is considered part of paralanguage?
A. Body position C. Eye contact
B. Gestures D. Tempo of speech
13. Frederick W. Taylor developed the philosophy of
A. piece-rate systems management. C. styles of management.
B. scientific management. D. Hawthorne effect management.
14. Three colleagues are discussing the process of brainstorming. Grady maintains that
ideas aren’t to be criticized, praised, or discussed during the first phase of brainstorming.
Alice disagrees, arguing that praise for ideas is recommended in the first phase.
Timothy chimes in to point out that the merits of ideas are discussed in phase two, but
that it’s OK to criticize ideas in phase one. Who is correct?
A. Timothy C. Grady
B. Alice D. None of the three is correct.
15. Which one of the following tasks is the responsibility of supervisory management?
A. Determining the use of resources
B. Meeting goals established by senior management
C. Setting objectives for an organization
D. Managing production workers
16. Which one of the following functions generally supports an MIS?
A. Decision making C. Brainstorming
B. Data processing D. Problem solving
17. Which one of the following terms is associated with the optimizing approach?
A. Limits C. Rationality
B. Perceptions D. Biases
18. What is one element that Theory Z takes from Japanese companies?
A. Collective decision making C. Authoritative management
B. Individual responsibility D. Contingency management
19. Which one of the following statements about the grapevine is true?
A. Honesty from management can eliminate the grapevine.
B. The grapevine is often accurate.
C. The grapevine exists only among nonmanagement personnel.
D. The flow of information on the grapevine follows organizational hierarchy.
20. What was the main conclusion drawn from the Hawthorne studies?
A. Constant supervision is required for keeping employees on task.
B. Laissez-faire style management increases production and improves
employee morale.
C. Giving special attention to a group of employees changes their behavior.
D. Employees are more effective when left alone to perform tasks.
You posted the whole test --- without indicating what YOU THINK the answers are?
Hmmmmm!
1. To answer question 1, we need to identify the term for when a manager performs symbolic duties as the head of an organization. This term refers to the manager acting as a representative or symbol of the organization. To find the answer, we can eliminate options A, C, and D since they do not describe this specific role. The correct answer is option B, figurehead.
2. To answer question 2, we need to identify one characteristic of the Industrial Revolution in America. The Industrial Revolution was a period of significant technological advancements and changes in the manufacturing industry. To find the answer, we can eliminate options A and B since they do not describe characteristics of the Industrial Revolution. The correct answer is option C, inventions allowed industries to locate in new areas.
3. To answer question 3, we need to identify the theory of management that describes the belief that most employees don't like to work and will only be productive if forced by punishment. To find the answer, we need to understand the different theories of management. The correct answer is option A, Theory X.
4. To answer question 4, we need to identify the management theory proposed in contradiction and opposition to Theory X. To find the answer, we can eliminate options C and D since they are not in opposition to Theory X. The correct answer is option B, Theory Y.
5. To answer question 5, we need to identify the management role in which a manager groups related activities together and assigns employees to perform them. To find the answer, we need to understand the different management roles. The correct answer is option B, organizing.
6. To answer question 6, we need to identify the greatest contribution of Henri Fayol. To find the answer, we need to understand the contributions made by Henri Fayol. The correct answer is option D, the functions of management.
7. To answer question 7, we need to identify the process of deciding the best way to use an organization's resources to produce goods and services. To find the answer, we can eliminate options A and C since they do not accurately describe this process. The correct answer is option D, planning.
8. To answer question 8, we need to identify the best way to determine if the receiver of a message correctly understands the message. To find the answer, we can eliminate options A, B, and C since they do not accurately determine the receiver's understanding. The correct answer is option D, ask the receiver to explain what he or she has heard.
9. To answer question 9, we need to identify the term for the interpretation of information. To find the answer, we need to understand the difference between semantics and perception. The correct answer is option C, interpreting.
10. To answer question 10, we need to identify the term for selecting the first alternative that meets a decision maker's minimum standard of satisfaction. To find the answer, we need to understand the different terms related to decision making. The correct answer is option A, satisficing.
11. To answer question 11, we need to identify the latest demographic information about the United States. To find the answer, we need to understand the recent changes in the United States population. The correct answer is option A, older and more diverse.
12. To answer question 12, we need to identify an element considered part of paralanguage. To find the answer, we need to understand the components of paralanguage. The correct answer is option D, tempo of speech.
13. To answer question 13, we need to identify the philosophy developed by Frederick W. Taylor. To find the answer, we need to understand Frederick W. Taylor's contributions to management. The correct answer is option B, scientific management.
14. To answer question 14, we need to determine who is correct in the discussion about the process of brainstorming. To find the answer, we need to evaluate the different viewpoints presented in the discussion. The correct answer is option D, none of the three is correct.
15. To answer question 15, we need to identify the responsibility of supervisory management. To find the answer, we need to understand the role of supervisory management. The correct answer is option D, managing production workers.
16. To answer question 16, we need to identify the function that generally supports an MIS (Management Information System). To find the answer, we need to understand the purpose of an MIS. The correct answer is option B, data processing.
17. To answer question 17, we need to identify the term associated with the optimizing approach. To find the answer, we need to understand the different terms related to decision making. The correct answer is option C, rationality.
18. To answer question 18, we need to identify one element that Theory Z takes from Japanese companies. To find the answer, we need to understand the characteristics of Theory Z and Japanese management. The correct answer is option A, collective decision making.
19. To answer question 19, we need to identify one true statement about the grapevine. To find the answer, we need to understand the nature of the grapevine within organizations. The correct answer is option B, the grapevine is often accurate.
20. To answer question 20, we need to identify the main conclusion drawn from the Hawthorne studies. To find the answer, we need to understand the findings of the Hawthorne studies. The correct answer is option C, giving special attention to a group of employees changes their behavior.