During past hurricanes, medical rescue teams took instructions from any number of sources, resulting in confusion and poor coordination of efforts. During Hurricane Andrew, the Metro-Dade Fire Rescue team changed its protocol. How?
A. Managers adjusted their relationships to their superiors, their subordinates, and their peers.
B. The team received all mission assignments from the medical support unit.
C. The team used a checklist system because it addresses the coordination between elements in a management.
D. The team did not establish relationship behavior in the MCI arena, saving time for more rescues.
My answer is A....
Your answer, A, is partially correct. During Hurricane Andrew, the Metro-Dade Fire Rescue team indeed changed its protocol by adjusting their relationships with their superiors, subordinates, and peers. However, there was another aspect of their protocol change that you missed.
The correct answer is B. The team received all mission assignments from the medical support unit. This change helped to streamline communication and coordination efforts by ensuring that all instructions were coming from a single authoritative source, reducing confusion and improving overall efficiency.
To arrive at this answer, you could have eliminated options C and D, as they do not directly address the change in protocol described in the question. Option C refers to the use of a checklist system, which may be helpful for coordination but does not specifically relate to how the team received mission assignments. Option D mentions the lack of establishing relationship behavior, which could affect coordination but does not explicitly explain how the protocol was changed.
By process of elimination, you would have been left with option B as the correct answer.