Post a New Question

working in a pharmacy

posted by .

when a customer has a complaint about a product bought from your pharmacy
a.refer the matter to yur pharmacist immediatly
b.ask the customer to contact the manufacturer
c.handle the complaint tactfully yourself
d.tell the customer that your pharmacy is not responsible for unsafisfactory products
my answer is c

  • working in a pharmacy -

    Absolutely wrong!

    What does your text book say?

  • working in a pharmacy -

    the way in which a pharmacy assistant handles a complaint can win or lose a customer for life.the old saying that the customer is always right has caused a great deal of annoyance to pharmacy assistants.they know that the customer is offen wrong.it is necessary,however,for the pharmacy assistant to deal with the complaint tactfully because they can directly or indirectly open new possibilities for sales

  • working in a pharmacy -

    From what your book says, c is the right answer. However, in many pharmacies, the complaint must be referred to the pharmacist.

    A few weeks ago I went into a pharmacy and asked an assistant what over-the-counter cream I could use for a rash. She immediately called the pharmacist over to help me.

Respond to this Question

First Name
School Subject
Your Answer

Similar Questions

  1. retail pharmacy assistant

    being a member of the health team allows the pharmacy assistanr to?
  2. retail pharmacy assistant

    1)a customer's first impression is based on the pharmacy assistants ?
  3. retail pharmacy assistant successful selling

    an effective way to handle a tired and cross customer is to a.ask the customer what is wrong b.remain perfectly still c.remain pleasant and cheerful d.calm the customer with your calmness my answer is c the ultimate moment of the sales …
  4. retail pharmacy assistant

    the most important people to the success of a pharmacy are the?
  5. retail pharmacy assistant

    being a member of a health team allows the pharmacy assistant to?
  6. retail pharmacy assistant

    when a customer has a complaint the pharmacy assistant should ?
  7. retail pharmacy assistant

    as a pharmacy assistant you are working on correcting an offensive personal habit.this effort demonstrates your concern for?
  8. retail pharmacy assistant

    whenever possible the successful pharmacy assistant should?
  9. retail pharmacy assistant

    when a customer askes for a product by name the pharmacy assistant must ?
  10. retail pharmacy assistant

    when asked for an unknow product, the pharmacy assistant should?

More Similar Questions

Post a New Question