Apology letter Please help me thanks in advance?
Hotel manager is writing a letter to one his customer because there is no room available for him. He came to watch football match with his family now. hotel manager put him up in the motel and paid for that. Manager is offering any weekend of his choice next season. and giving him 12 free drink coupons and 4 dinner coupons. and $3000 deposit for past weekend.
http://www.apologyletters.net/letter_of_apology_business.php
Once you write up YOUR letter, please post it if you'd like someone here to read it for you and make corrections or suggestions.
Sure! Here's an example of an apology letter that the hotel manager could write to the customer:
[Your Name]
[Your Title/Position]
[Hotel Name]
[Hotel Address]
[City, State, ZIP]
[Date]
[Customer's Name]
[Customer's Address]
[City, State, ZIP]
Dear [Customer's Name],
I hope this letter finds you well. I would like to extend my sincerest apologies for the inconvenience caused to you and your family during your recent visit to our hotel. Unfortunately, due to unforeseen circumstances, we were unable to accommodate your reservation for the football match weekend.
I understand the frustration and disappointment you must have felt upon arriving and finding that there was no available room. As a gesture of goodwill, we immediately arranged accommodation for you and your family at a nearby motel and covered all expenses incurred. While this may not have been the experience you had anticipated, please accept our wholehearted apologies for the inconvenience caused.
To express our deep regret and make amends, I would like to offer you the opportunity to select any weekend of your choice next season, completely complimentary. We will ensure that everything is arranged to your satisfaction and that you and your family will truly enjoy your stay.
Additionally, please find enclosed 12 drink coupons and 4 dinner coupons as a token of our apology. These can be redeemed at any of our hotel's dining facilities during your future stay. Furthermore, we have taken the liberty of refunding a $3000 deposit to your account for the past weekend's inconveniences. Kindly verify with your bank to ensure the successful transfer of the funds.
We truly value your patronage and deeply regret any inconvenience caused. We strive to provide exceptional service to all our guests, and this incident has fallen short of our standards. Rest assured, we have taken measures to prevent similar situations from occurring in the future.
Please feel free to contact me directly at [your contact information] if you have any further concerns or if there is anything more we can do to rectify the situation. It is our earnest desire to regain your trust and provide you with the exceptional experience you deserve.
Once again, please accept our sincere apologies. We look forward to the opportunity of welcoming you and your family back to [Hotel Name] and ensuring a memorable stay.
Yours sincerely,
[Your Name]
[Your Title/Position]
[Hotel Name]
Remember, when writing an apology letter, it's important to acknowledge the mistake or inconvenience, express genuine remorse, offer appropriate compensation or resolution, and maintain a professional tone throughout the letter.