I know what a internal customer is, but what are some ways you can resolve conflict with a internal customer.

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Resolving conflicts with internal customers is crucial for maintaining a harmonious work environment. Here are some ways to effectively resolve conflicts with internal customers:

1. Communication: Open and honest communication is key. Initiate a conversation with the internal customer involved to understand their concerns and perspective. Actively listen without interruption and seek to find common ground.

2. Empathy: Strive to understand the internal customer's feelings and emotions surrounding the conflict. Show empathy and acknowledge their viewpoint. This can help build rapport and foster a collaborative approach to finding a solution.

3. Identify the underlying issues: Dig deeper to identify the root causes of the conflict. Sometimes conflicts arise due to miscommunication, differences in expectations, or conflicting priorities. By identifying the underlying issues, you can address them more effectively.

4. Collaborative problem-solving: Work together with the internal customer to find a mutually agreeable solution. Brainstorm ideas, consider different perspectives, and focus on win-win outcomes. Encourage the internal customer to take an active part in the resolution process.

5. Mediation: If the conflict persists or becomes more complex, involving a neutral third party as a mediator can be beneficial. This could be a colleague, manager, or someone from the human resources department who can facilitate a constructive conversation and help find a resolution.

6. Document agreements: Once a resolution is reached, it's essential to document the agreements made. This helps prevent any future misunderstandings and ensures that both parties are clear on the agreed-upon solutions and any necessary actions.

Remember, each conflict is unique, and the approach may vary based on the individuals involved and the nature of the conflict. Adapt your approach accordingly and remain solution-focused throughout the process.