Saying you're sorry in a letter is:

A. not acceptable business practice.

B. acceptable if you say it several times.

C. acceptable since excessive apologies will improve the reader's reaction to the letter.

D. acceptable, but it is better to stress what you did or are doing to correct the problem.
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The correct answer is D. acceptable, but it is better to stress what you did or are doing to correct the problem. In a business letter, it is important to acknowledge any mistakes or problems, but simply apologizing without addressing the issue can be seen as insincere. Instead, it is more effective to apologize briefly and then focus on explaining what steps you are taking or have taken to resolve the problem. This shows responsibility and a proactive approach to finding a solution. It is essential to communicate clearly and concisely to maintain professionalism in business correspondence.