posted by Carol .
Positive roles and actions of individuals that help the group build loyalty, resolve conflicts, and function smoothly include:
(a) demonstrating openness and acceptance.
(b) taking every opportunityto be the first to speak and insisting on personally responding to everyone else's comments
(c) asking questions and identifying gaps in the group's knowledge
(d) comparing group processes and products to standards and goals.
I was a little confused about this one, but I chose the answer (A).
I chuckled at the ridiculousness of (b).