Which of the following would be the BEST strategy to follow in the opening paragraph of a letter to clients announcing expanded hours.

(a) Explain that the results of a recent survey indicatethat a lot of people are unhappy with the current hours.
(b) State what the new hours will be and when they go into effect.
(c) Apologize for still being closed on holidays
(d) Explaing how the expanded hours will affect clients.

Is the answer B

I agree.

(d) Explaing how the expanded hours will affect clients.

Yes, the answer is B. The best strategy to follow in the opening paragraph of a letter to clients announcing expanded hours would be to state what the new hours will be and when they go into effect.

To arrive at this answer, you should consider the purpose of the letter, which is to inform clients about the expanded hours. Option B directly addresses this purpose by providing clear and concise information about the new hours.

Option A, explaining that a recent survey indicates unhappiness with the current hours, might be relevant information to include in the body of the letter but is not necessary for the opening paragraph.

Option C, apologizing for still being closed on holidays, is not directly related to announcing expanded hours and may distract from the main message.

Option D, explaining how the expanded hours will affect clients, can also be included in the body of the letter to provide additional details, but it may not be the best strategy for the opening paragraph where the main focus should be on presenting the new hours.